FAQ

Shipping, Returns & Additional Information

The MRM Custom Flower Canvas

A custom flower canvas is available for purchase in different sizes and colors. Please CONTACT us for details and a complimentary consultation (up to 30 minutes).

 

Just know that you can always email us at the following: themrmcollection@gmail.com - whenever you have a question about our products or services. Our aim is to provide the best possible experience for our viewers and clients!

 

NOTE: Prices may vary based on customization discussed with MRM during your consultation. We look forward to enhancing your experience!

Domestic Shipping

 

Many items in The MRM Collection are hand-made-to-order. No two items are exactly alike. Please allow 7-10 business days for your product to arrive (excludes delivery time for Custom Flower Canvas purchase). Expedited shipping is available for an additional Rush Fee. Before your purchase, please send an email to themrmcollection@gmail.com to inquire about expediting your item(s). Some items may not offer expedited services. In the event an item will take longer than 10 business days to issue, an email notification will be sent to the purchaser with a new expected arrival date. Shipping costs are non-refundable.

 

International Shipping 

 

At this time, international shipping is not offered. We will update our guests when this feature becomes available.

Sales/Discounts/Coupons

Flash Sale Prices, Discounts and/or Coupons can not be used on previous purchases. 

Downloads/Printables/PDFs

These items are FINAL SALE/NON-REFUNDABLE unless otherwise stated.

How to Return/Exchange 

 

As our guest, exchanges can be made within 14 days of your delivery date for items that are NOT customized. All customized items are FINAL SALE. In order to exchange (non-customized items) the product must be returned /post dated on or before the 14th date from your original delivery date. The product must be returned in its new condition, with tags attached (where applicable) and no signs of being worn or used. A shipping fee will be issued to complete any exchanges. ALL sales are FINAL after 14 days. ALL Red-lined Sale and Mo's Closet items are FINAL SALE. Shipping costs are non-refundable.

Damaged or Incorrect Items  

 

We will exchange or provide a credit for damaged or incorrect items that are returned within 14 days of delivery. Please send an email with a photo included of the damaged or incorrect item upon receipt to themrmcollection@gmail.com

Inquiries 

 

If you have any questions or concerns regarding your order, please feel free to send an email to themrmcollection@gmail.com

Gift Cards & Gift Certificates

Gift Cards have no expiration date. Gift Certificates are redeemable for 6 months from the date issued. All Gift Cards and Gift Certificates are non-refundable. All Sales are FINAL.

 

Coupon Codes

 

Coupon Codes can only be used once, per transaction, per customer on orders $30 or more (before shipping). Coupon Codes are NOT valid on Sale Items or for Mo's Closet. Additional rules may apply. Adjustments will be made to any transactions reflecting false information before delivery.

We appreciate you as our guest and recognize that you have many options.

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